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List of active policies

Name Type User consent
Privacy Policy Privacy policy All users
Refund Policy Other policy All users
Terms and Conditions Other policy All users

Privacy Policy

Summary

This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our website or use our educational services. By using Aratuwa.Edu, you consent to the practices described in this Privacy Policy.


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  1. Information We Collect:

   1.1. Personal Information: We may collect personal information, such as your name, email address, and contact details, when you register for an account, enroll in courses, or interact with our platform.

   1.2. Payment Information: If you make a purchase or payment on our website, we may collect payment-related information, such as your credit card details or other financial information. Please note that we do not store your payment information directly but rely on trusted third-party payment processors to handle these transactions securely.

   1.3. Usage Data: We may collect non-personal information about your interaction with our website, such as your IP address, browser type, device information, and operating system. This information helps us analyze trends, administer the site, and improve user experience.

 

  1. Use of Collected Information:

   2.1. Personalization: We may use your personal information to personalize your experience on Aratuwa.Edu, provide tailored content, and recommend relevant courses or resources.

   2.2. Course Progress and Analytics: We may use your usage data to track your course progress, analyze user behaviour, and improve our services. This data may be aggregated and anonymized for statistical purposes.

   2.2. Legal Requirements: We may disclose your personal information if required to do so by law or in response to a valid legal request from a government authority or law enforcement agency.

 

  1. Information Sharing:

   3.1. Third-Party Service Providers: We may engage trusted third-party service providers to perform certain functions on our behalf, such as hosting, data analysis, payment processing, or customer support. These providers have access to personal information only to the extent necessary to fulfil their obligations and are contractually bound to maintain the confidentiality and security of the data.

   3.2. Business Transfers: In the event of a merger, acquisition, or sale of our assets, your personal information may be transferred or disclosed as part of the transaction. We will notify you of any such change and provide options regarding your personal information.

   3.3. Consent: We may share your personal information with your explicit consent or as otherwise permitted by applicable data protection laws.

 

  1. Data Security:

   4.1. We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of data transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

   4.2. You are responsible for maintaining the confidentiality of your account credentials and should not disclose them to any third party. If you believe your account has been compromised, please notify us immediately.

 

  1. Cookies and Tracking Technologies:

   5.1. We may use cookies and similar tracking technologies to enhance your browsing experience, analyze usage patterns, and gather information about how you interact with our website. You can manage your cookie preferences through your browser settings.

   5.2. Third-party analytics and advertising partners may also use cookies or similar technologies on our website. These partners have their own privacy policies, and we encourage you to review them.

 

  1. Your Rights:

   7.1. You have the right to access, correct, or delete your personal information held by us. You can exercise these rights by contacting us using the information provided below.

   7.2. You may also have the right to object to or restrict certain processing activities or request the portability of your personal information, as permitted by applicable law.

 

  1. Changes to this Privacy Policy:

   8.1. We reserve the right to modify or update this Privacy Policy at any time. Any changes will be effective upon posting the revised policy on our website. We encourage you to review this Privacy Policy periodically.

 

  1. Contact Us:

   If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at info@aratuwa.edu.lk.

By using Aratuwa.Edu, you acknowledge that you have read and understood this Privacy Policy and agree to its terms and conditions.

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Refund Policy

Summary

There May Be Instances Where You Might Require A Refund. This Refund Policy Outlines The Conditions And Procedures For Requesting A Refund On Our Platform.


Full policy

1. Refund Eligibility:


1.1. Course Subscriptions: Refunds are eligible within 14 days from the date of purchase if you have not accessed or completed more than 20% of the course content.
1.2. Membership Plans: Refunds are eligible within 14 days from the date of purchase if you have not accessed or utilized any premium features or benefits associated with the membership.
1.3. Customized Services: Refunds for any customized services, such as personal coaching or mentoring, will be considered on a case-by-case basis.

2. Non-Refundable Items:

2.1. Downloadable Materials: Any downloadable materials, including eBooks, PDFs, or other digital resources, are non-refundable once accessed or downloaded.
2.2. Third-Party Services: Any third-party services, such as certification exams or external tools, are subject to the refund policies of the respective service providers.

3. Refund Request Procedure:

3.1. To request a refund, you must contact our customer service team via email at info@aratuwa.edu.lk.
3.2. Provide your purchase details, including the order number, course or membership name, and the reason for your refund request.
3.3. Our support team will review your request and respond within 5-10 business days.

4. Refund Process:

4.1. Approved refunds will be processed using the same payment method used for the original purchase.
4.2. The refund amount will be equivalent to the purchase price, minus any applicable fees or charges.

5. Additional Information:

5.1. Refunds are not applicable to promotional or discounted purchases unless otherwise stated.
5.2. In case of a refund, any access to the course content or premium features will be revoked.
5.3. Refunds will be issued in the original currency of the purchase.
5.4. Aratuwa.Edu reserves the right to modify or update this refund policy at any time without prior notice. The updated policy will be effective immediately upon posting on our website.

If you have any questions or require further assistance regarding our refund policy, please contact our customer support team at info@aratuwa.edu.lk.


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Terms and Conditions

Summary

By using Aratuwa.Edu, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you should not use our services.


Full policy

  1. Use of Services:

   1.1. Eligibility: You can use our services at any age however, if you are below 18 you must use the email and phone number of your parent/guardian. By using our services, you represent and warrant that you meet this requirement.

   1.2. Account Registration: To access certain features and services, you may need to create an account. You agree to provide accurate, complete, and current information during the registration process. You are solely responsible for maintaining the confidentiality of your account credentials and agree to notify us immediately of any unauthorized use of your account.

   1.3. Prohibited Conduct: You agree not to engage in any conduct that violates applicable laws, infringes upon the rights of others, or disrupts the functioning of our website or services. This includes but is not limited to:

 

  1. Uploading, posting, or transmitting any content that is unlawful, harmful, defamatory, obscene, or infringing.
  2. Impersonating any person or entity or falsely representing your affiliation with any person or entity.
  3. Engaging in any activity that may interfere with the proper functioning of our website or services, such as hacking, spamming, or transmitting viruses.

 

  1. Intellectual Property:

   2.1. Ownership: Aratuwa.Edu and its content, including text, graphics, logos, videos, and software, are protected by intellectual property laws and belong to us or our licensors. You are granted a limited, non-exclusive, non-transferable license to access and use our services for personal, non-commercial purposes.

   2.2. Restrictions: You may not modify, reproduce, distribute, create derivative works, or exploit any part of Aratuwa.Edu without our prior written consent. Unauthorized use of our intellectual property may result in legal action.

 

  1. User Content:

   3.1. User-generated content: You may have the opportunity to submit or upload content to our platform, such as comments, reviews, or assignments. By submitting content, you grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, modify, distribute, and display the content to provide our services.

   3.2. Responsibility: You are solely responsible for the content you submit and the consequences of sharing it. You affirm that you own or have the necessary rights and permissions to share the content. We reserve the right to remove any content that violates these Terms or is deemed inappropriate.

 

  1. Payment and Refunds:

   4.1. Pricing: The prices for our courses and services are displayed on our website. We reserve the right to modify the prices at any time but will honor the prices agreed upon at the time of purchase.

   4.2. Payment: You agree to provide accurate and complete payment information when purchasing on our website. All payments are subject to the terms and conditions of our payment processors.

   4.3. Refunds: Refunds for purchases are subject to our Refund Policy, which you can review on our website.

 

  1. Limitation of Liability:

   5.1. Disclaimer: Aratuwa.Edu provides educational content and services “as is” and does not make any warranties, express or implied, regarding the accuracy,

 

 reliability, or completeness of the content. We are not responsible for any errors, omissions, or actions taken based on the information provided on our platform.

   5.2. Limitation of Liability: To the extent permitted by applicable law, we shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or in connection with your use of our services.

 

  1. Modifications and Termination:

   6.1. We reserve the right to modify, suspend, or terminate our services at any time without prior notice.

   6.2. We may also modify these Terms from time to time. Any changes will be effective upon posting the updated Terms on our website. Your continued use of our services constitutes acceptance of the modified Terms.

  1. Severability:

   If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue to be valid and enforceable to the fullest extent permitted by law.

 

If you have any questions or concerns regarding these Terms and Conditions, please contact us at info@aratuwa.edu.lk

By using Aratuwa.Edu, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

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